T3 time out error

T3 time out error

T3 time out error

I'm a Participant Level 2

T3 time out error

Get a few these errors each day, and connection drop. A tech came checked the cable and replaced the modem. See some improvement but still happenning. Is the T3 time out due to modem or cable? I have Rogers modem on the same cable without any problem.

511/17/20 13:00:1368010300errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
611/17/20 20:30:3582000200criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
 
3 REPLIES 3
Moderator

Hey @gilbertli,

 

Welcome to the community.

 

Here's a thread that may help.

 

Alternatively, you can contact our Fido Home Internet Tech support for help. They can be reached at 1-888-236-FIDO (3436) or you can also contact them through live chat right here: https://www.fido.ca/consumer/support

Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"

 

I hope that helps! 😃

 

 



I'm a Participant Level 2

Thanks. A tech visit has been arranged.

Great! Let us know how it goes. 😃