Received my Fido modem - Do I cancel with existing provider first?

[Chihuahua2020]

Hi, so I received from Fido a Hitron CODA-4582U cable internet modem, and I read the instructions on how to set it up by myself.

I'm currently with another Internet provider (CarryTel), so should I now contact CarryTel now to cancel with them, and then set-up my Fido Hitron modem?

Or can I set up my Hitron modem right now, and then cancel with CarryTel?

I don't want a situation where I have no Internet as I work from home. Thanks in advance.

[Chihuahua2020]

Hey @Chihuahua2020,

Welcome to the Community!

We hear where you're coming from and we'd suggest that you first install your Fido services and then cancel. If you have a serviceable address ready for self-installation, there is no reason your services won't work. 😊

[Chihuahua2020]

Thank you so much for your help & guidance. I'll set up the modem, see if I get internet, and if I do then I'll call my current provider and cancel with them.

[FidoAnthony]

Great, let us know how it goes! 😃

[FidoSaira · Accepted solution]

Hey @Chihuahua2020,

Welcome to the Community!

We hear where you're coming from and we'd suggest that you first install your Fido services and then cancel. If you have a serviceable address ready for self-installation, there is no reason your services won't work. 😊