REGARDING NEW COAX CABLE CONNECTION

[ACG248]

I recently bought a new Fido modem, but unfortunately the basement apartment where I live do not have a coax cable connection. Will you be able to send a technician to get it done?

[FidoDaniela]

Hey @ACG248 thank you for reaching out to us through the Fido Community!

I was wondering, when the activation was done, did they agent say that the area was serviceable? 

I also want to make sure; your modem does come with a coax cable of its own, correct?

Let me know!

[Ashraful]

I have the same problem. I had to travel 2 hrs because the agent sent it to wrong address and now I don't have a coax cable outlet in my basement apartment. I checked with the agent and he said everything was ok. Do you guys send technician for coax ? Please help! I've been waiting for 2hrs with customer care line. 

[FidoAllan]

Hey @Ashraful! 

Have you been able to talk to someone? 

We strongly recommend that you reach out to our Home Internet technical support team to 1-888-236-FIDO (3436).