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Problem with my moden

I'm a participant level 1
I'm a participant level 1


I am with problem with my modem

I recently aquired FIDO wifi and looks like there is a problem with the modem

I can not do a Skype calls. Before I had from your competidor 50g and worked; now with 75 is not working.

I did all tests included in webpage and nothing worked.



Former Moderator
Former Moderator

Welcome to the Community @msaadjr Smiley


Making calls via Skype doesn't seem to be related to the modem but we'll need more info in order to be 100% certain what's going on.


Is there an error when you try to access Skype or make calls? Are all other website and internet browsing working correctly? Finally, is this happening on all your devices?


Let us know and we'll go from there Smiley