WIFI keeps dropping connection

WIFI keeps dropping connection

WIFI keeps dropping connection

I'm a Participant Level 2

WIFI keeps dropping connection

Our WiFi keeps dropping its connection, how do we fix this problem? We are new customers. 

5 REPLIES 5
Moderator

Hey @Janam and welcome to the Community.


This shouldn't happen. Did you try to restart your modem on your end to see if you can get a different result?

 

 



@Janam 


Thank you for confirming.

You definitely shouldn't have all that trouble using your WI-FI connection. 

 

Also, you don't get any error message from your computer?

 

Also, how may devices are you trying to connect through WI-FI?

 

Let me know.

 



I'm a Participant Level 2

I don't use my computer very often, usually my tablet. Typically, we use one or two devices at once. Ex. Firestick, and tablet. 

@Janam

 

Thank you for confirming.

 

I'm sending you a PM now to get this looked into. Talk to you soon.

 

 



I'm a Participant Level 2

I haven't, only because this has been a problem since the modem was first plugged in a few weeks ago.