WIFI keeps dropping connection

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WIFI keeps dropping connection

Our WiFi keeps dropping its connection, how do we fix this problem? We are new customers. 

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Re: WIFI keeps dropping connection

Hey @Janam and welcome to the Community.


This shouldn't happen. Did you try to restart your modem on your end to see if you can get a different result?

 

 



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I'm a Participant Level 2
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Re: WIFI keeps dropping connection

I haven't, only because this has been a problem since the modem was first plugged in a few weeks ago. 

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Re: WIFI keeps dropping connection

@Janam 


Thank you for confirming.

You definitely shouldn't have all that trouble using your WI-FI connection. 

 

Also, you don't get any error message from your computer?

 

Also, how may devices are you trying to connect through WI-FI?

 

Let me know.

 



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Re: WIFI keeps dropping connection

I don't use my computer very often, usually my tablet. Typically, we use one or two devices at once. Ex. Firestick, and tablet. 

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Re: WIFI keeps dropping connection

@Janam

 

Thank you for confirming.

 

I'm sending you a PM now to get this looked into. Talk to you soon.

 

 



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