Poor Fido internet. getting 30mbps on Fido 150 Mbps plan.

[Gouthamgtm]

I have fido 150 plan. But most of the time it's between 20 to 30 Mbps. Called the customer care but nobody is picking it for hours, very poor customer service.

I rely on internet completely for work. I would need that to be resolved ASAP.

Modem model: CGN3U (which I got it from Fido store)

[Gouthamgtm]

I tried rebooting and contact the tech support over phone after 2 hours of wait time. They asked me to reset the modem and I did. After a couple of days again there is NO internet now. No 5g and 2.4g. My work is completely based on internet now I regret switching to Fido home internet.

[FidoJulien]

Hey @houthamgtm

If you're still having issues, you'd need to contact tech support again so they can troubleshoot this further. 

[FidoJulien]

Hi there!

Have you tried rebooting your modem? If you did and are still having issues, the best option would be to contact tech support at 1-888-259-3436.