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Slow internet

amnejad
I'm a Participant Level 1
I'm a Participant Level 1

Hi

my internet is very slow 

7 REPLIES 7

KAPABLE-K
MVP MVP
MVP

Hello @Kuruparanp,

 

You can change your internet package anytime, just reach out to customer service and they can help you with the change.



Kuruparanp
I'm a Participant Level 3
I'm a Participant Level 3

Can I upgrade

 

Kuruparanp
I'm a Participant Level 3
I'm a Participant Level 3

This is my service (FIDO INTERNET 75 )

 

Kuruparanp
I'm a Participant Level 3
I'm a Participant Level 3

Yes I did

 

 

Kuruparanp
I'm a Participant Level 3
I'm a Participant Level 3

Can I upgrade my service

 

Kuruparanp
I'm a Participant Level 3
I'm a Participant Level 3

The current connection is extremely slow

 

NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @amnejad,

 

Welcome to the Fido community!

 

Sorry to hear your internet is slow.

 

Did you try rebooting your modem? Also, if your modem is connected to any splitters you can try removing it and see if the speed increase.

 

You can always reach out to the internet tech support and they can help you troubleshoot by calling 1-888-236-FIDO (3436).