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On and off internet

I'm a participant level 1
I'm a participant level 1

Its nightmare to be having fido Home internet,its internet signal goes down every now and then.I have drawn customer care attention toward this tecnical snag, they sent their technical person to fixed it but he just reset the modem and told if it get down again then i have to replace it.Now during  COVID 19 where I have to replace it?My daughter online classes are going on,her study will be suffer without internet.very complicated situation!!!!!!


Former Moderator
Former Moderator

Hey there @nadeem81,


Welcome to the Community Smiley


I'm sorry to hear about the difficulties you're experiencing with your service. We do offer different options to replace the modem if our technical support team suggested to do so.


Just to confirm, is your service currently up and running? When was the last time you've spoke with our technical support team as well?