I cancelled my internet service more than 6 months ago and called many times. But FIDO has not sent me the credit for the over-payment.
Hey @dzhu689! Philippe here. I hope you're doing well.
I'm sad to read that you still haven't received your refund. That most certainly should have been taken care of by now!
As we need to access your account to help you with this, I suggest you contact us here for that. You can also request a PM from the communtiy for assistance.