No refund from FIDO since account cancelled 6 months ago

[dzhu689]

Hi,

I cancelled my internet service more than 6 months ago and called many times. But FIDO has not sent me the credit for the over-payment.

[dzhu689]

Hi Philippe,

hope you are doing well. Thanks for the reply. Could you please make sure I receive a refund or applu

y the credit to my Fido mobile account？

Thanks，

Diane

[Cawtau]

Hello Dzhu689,

  I replied to your other thread, here.

Hope this helps 😀

Cheers

[FidoPhilippe]

Hey @dzhu689! Philippe here. I hope you're doing well.

I'm sad to read that you still haven't received your refund. That most certainly should have been taken care of by now!

As we need to access your account to help you with this, I suggest you contact us here for that. You can also request a PM from the communtiy for assistance.