No internet for more than 8 hours

[Siq1]

I don't have internet for more than 8 hours.  Internet is an issue for last 2 weeks. Can't work from home. Kids Can't do assignments. Need for change provider

[Siq1]

Talked to 2 reps as I don't have internet for last 9 hours. Looks like it's my fault. So rude... looks like I am having service for free

[FidoStephane]

Hi there @Siq1, 

Not sure what you mean when you say it's your fault 😕 

Have you spoken to our home internet technical support? They would be best qualified to help you with your home internet service. 

You can reach them here Fido.ca/contact 

[Siq1]

Interesting FIDO does not care about our issue

[Cawtau]

Hello Siq1,

  Welcome to the community!

  Sorry to hear you're having issues with your Home Internet. I understand it's disappointing not receiving a reply to your post. However, you should note that the forums are community-driven and not intended as a venue for customer services. If you wanted to further discuss your situation and possibly receive updates to your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Since your issue is with your internet at home, your best option would be to contact their dedicated Home Internet line.

Hope this helps 😀

Cheers

[Siq1]

I think already mentioned contacted FIDO 2 times