my first "promotion ended",i was going to close the account and this email came up. but then in the bill it does not have the discount. i feel like i just got lied on.
maybe you did not see the picture. it does say starting "sept 26 2020", my first promo ends at sept 27 2020. i try to believe that fido would do the job correctly. but it seens to be not the case. if i knew this would happen i wouldve just canceled it in the first place. I feel like fido is just playing the word game and not actually taking action?
Not at all @thekid_6,
As mentioned, the promotion's start and end date will not necessarily synchronize with your billing cycle. When looking at your Fido home internet invoice. What is the starting or closing date of your cycle?
If you'd like us to review your account and take a closer look, you can reach to us at these channels. A Fido representative will be happy to assist.
my bill cycle to mid month 14-15 to mid month 14-15. but i did already pay extra money for the last bill month. the promo is 50.85. at the last month i have to pay $58.
promo ends 27, new promo says 26. meaning the next bill should have to promo applied to.
current bill i have to pay full price with an extra dollar? im literally overpaying. i honestly dont get what ur not getting
We would need to go over your account to see what happened.
You can always reach us on our channels like explained here.
If it's best for you, we can send you PM directly here on the Community.
Let us know what's best for you