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New Modem not connecting

Edas27
I'm a Participant Level 1
I'm a Participant Level 1

I just moved in and connected a new modem but the @ located on the front will not turn on I have connected the coax wall outlet and power plug but it still hasn't come on, I've been on hold with tech support for over two hours but the call keeps hanging up on me I require service immediately as I was informed my wires were stable before I moved in 

thanks 

1 REPLY 1

FidoAllan
Moderator
Moderator

Hey @Edas27! Have you been able to reach out to someone from our Home Internet technical support team?