poor wifi connection

poor wifi connection

poor wifi connection

I'm a Participant Level 1

poor wifi connection

First of all, here are the things I have already tried:

- There are no other electronic devices around the modem

- I already turned the modem off/on several times

- I tried to relocate the modem

- I changed the wifi channel to the most available and empty one

 

My issue is that wifi spike is so bad that I can't play any game or watch videos.

Even at 3am or 4am wifi still spikes.

Can anyone help me please?

 

1 REPLY 1
Moderator

Hey @isjimmyd,

 

That sounds odd. In this case, our technical team will have to check what's going on.

 

Our tech support is open 24 hours, you can reach them directly at 1-888-259-3436 or you can also contact them through live chat right here: https://www.fido.ca/consumer/support

 

Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"

 

Give them a shout and they'll be able to troubleshoot things with you.

 

We hope it gets resolved, keep us posted!