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poor wifi connection

I'm a participant level 1
I'm a participant level 1

First of all, here are the things I have already tried:

- There are no other electronic devices around the modem

- I already turned the modem off/on several times

- I tried to relocate the modem

- I changed the wifi channel to the most available and empty one


My issue is that wifi spike is so bad that I can't play any game or watch videos.

Even at 3am or 4am wifi still spikes.

Can anyone help me please?




Hey @isjimmyd,


That sounds odd. In this case, our technical team will have to check what's going on.


Our tech support is open 24 hours, you can reach them directly at 1-888-259-3436 or you can also contact them through live chat right here:


Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"


Give them a shout and they'll be able to troubleshoot things with you.


We hope it gets resolved, keep us posted!