First of all, here are the things I have already tried:
- There are no other electronic devices around the modem
- I already turned the modem off/on several times
- I tried to relocate the modem
- I changed the wifi channel to the most available and empty one
My issue is that wifi spike is so bad that I can't play any game or watch videos.
Even at 3am or 4am wifi still spikes.
Can anyone help me please?
That sounds odd. In this case, our technical team will have to check what's going on.
Our tech support is open 24 hours, you can reach them directly at 1-888-259-3436 or you can also contact them through live chat right here: https://www.fido.ca/consumer/support
Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"
Give them a shout and they'll be able to troubleshoot things with you.
We hope it gets resolved, keep us posted!