New Hitron CGN3U wfif is terrible, I miss the modem I swapped in for

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

New Hitron CGN3U wfif is terrible, I miss the modem I swapped in for

So I just got this new (to me) modem from fido on Tuesday, hook it up and had some issues staying connected and the speed tests were half as fast than ethernet. Then I did sone site surveys to ensure I'm not using common channels, and that made things even worse, getting speeds as low as 4mbps. So I bump it back to factory settings. Then for the next few days my phone, tablet and laptop have to reconnect every so often, and can't detect the 2.4Ghz SSID. Any one else have an issue with this modem or did I just get a lemon?

Flag this to a Moderator
Message 1 of 2
292 Views
Highlighted
Moderator
Moderator

Re: New Hitron CGN3U wfif is terrible, I miss the modem I swapped in for

Hey there @thematty

 

Your modem should allow your devices to connect to both 2.4 and 5 GHz.

 

That said, were you experiencing the same situation before changing your settings?

 

However, we would suggest that you reach out to our home internet technical support team by phone or live chat. They are available 24/7 and would be able to take a closer look and confirm if there's any underlying issue with the modem.



Flag this to a Moderator
Message 2 of 2
273 Views