My modem didn't come with coax cable

My modem didn't come with coax cable

My modem didn't come with coax cable

MarkAlibrahim
I'm a Participant Level 2

My modem didn't come with coax cable

My modem didn't come with coax cable. What should I do?

3 REPLIES 3
FidoSaira
Moderator

Hey @MarkAlibrahim,

 

Welcome to the Fido Community!

 

The modem box should come with all components normally. I am really sorry to learn that wasn't the case for you. Not to worry though, we can certainly ship you the missing coax cable as long as the modem was shipped to you. If you picked it up in a store, you'd have to go back to them.

 

Which modem did you receive? 

 

Let us know Smiley



MarkAlibrahim
I'm a Participant Level 2

I picked it up. The model name is CODA-4582U

Hey @MarkAlibrahim

 

Thank you for that information. 

 

In this case, you would need to go back to the store. 

 

They will be able to provide you with everything. 

 

Keep us posted on what happens when you go to the store! Smiley