Modem not connecting to the Internet

[macrojd]

Hi, guys. I'm a new costumer. I received the modem yesterday, installed it, but it doesn't connect to the Internet (the @ light is never on). I tried different coaxial cables, turned it off and on again, but nothing. Should I wait for the guys to enable my connection from the box outside the building or it should work right away? (I live in an appartment)

Thanks

[Cawtau · Accepted solution]

Hello Macrojd,

  Welcome to the community!

  Do you also have Rogers cable services? Since you live in an apartment, it's possible the cable services are not set up for your particular unit. While most condo or apartment units would already be pre-wired for services, they might need to turn on those services from outside of the units. You might need to contact Fido's Technical Support so they can verify the service to your particular unit.

Hope this helps 😀

Cheers

[macrojd]

I just called and they confirmed that my cable is not connected to anything. They will send a technician tomorrow. Thanks again for the help.

[macrojd]

Ah, OK. I'm going to contact technical support then. I moved to this appartment 10 years ago but never used the cable connection, so it is probably not connected to anything.