Modem lost in shipment

[SaadAhmed]

Hi,

I ordered Fido internet service last week. They shipped the modem the same day and the purolator website shows it was delivered the next day but i never received it.

I contacted the support 3 times in last 5 days and they always say that they will send new one in 24 to 48 hours but nothing happens. What should i do? How do i cancel this service and not get charged for anything? They already emailed me a bill for the service that never used. I am very upset, please help.

[FidoAnthonyZ]

Hello @SaadAhmed,

We'll get back to your PM as soon as possible. Also, in order to reach customer service, you can contact us over these methods.