I can assure you we're not hiding the cost of the modem. All the plans you see online include the cost of the rental. As @FidoPamela mentioned, renting the modem has many benefits. For example, as opposed to a modem you purchased, there's no limited warranty. As long as you keep the service with us, we'll offer you troubleshooting for your modem and, if necessary, we'll be able to replace it without charging you anything extra (unless the issue is due to physical damage on the modem).
It's now 5 years later, 2023. Mobile & cell phone bills have increased thanks to the CRTC internet code. Everyone in Canada knows big Telecom is ripping off Canadians as we pay more than anyone.
"British website surveyed 228 countries to find the lowest average cost of one gigabyte of data, using American dollars. It found that Canadians rank 209th on average paying $12.55. Americans pay about two-thirds of what we do and the further we go, the numbers significantly drop. Australians pay 68 cents. The lowest is India averaging just six cents per gigabyte."
So paying $8/month for modem rental is a scam. So in 2023 can we buy a modem? I shudder to think how much money I've wasted paying you $8/month for nothing, plus my average outrageous $12.55/GB.
When I left my previous home and no longer required my own internet, I disconnected but was charged for the cost of the modem (over $200) for not returning it on time. Do you mean to tell me that when I move back out on my own again, I will be unable to use that modem if I return to Fido when it is still the same modem and I was already charged a cost to 'own it'? If so, I would like to be able to return it to receive my money back. Keep in mind this was due to a death in the family, so you can imagine that I was incapable of being 'prompt' at returning a modem due to life circumstances.
Welcome to the community!
Sorry to hear about the death in your family. There may be some measures they can offer to accommodate your situation. You should note that this forum is community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service . In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
...Do you mean to tell me that when I move back out on my own again, I will be unable to use that modem if I return to Fido when it is still the same modem and I was already charged a cost to 'own it'? ...
As noted in the posts above, the modems were on a rental basis. As such. the equipment still belongs to Fido.
~taken from Terms of Service; section 6f
If you choose to get their Home Internet at a later date, you will be provided with another modem.
Hope this helps 😀