Modem Performance and Weak Connection Warning

[andrewso1954]

I have been using hitron CODA-4582U modem for the last year with satifactory performance.  

I have to switch account with my wife, and she set up a new account and received a CGN3U modem.  I tested it for the last 24 hours, same line on two modems.  CGN3U performs much less favourable than the CODA in terms of latency and speed.   Also on my iPhone accessing wifi there is a warning of Weak Connection on CGN3U but none on CODA.   Is CODA a better modem than CGN3U ?  I have to return the CODA in a few days.  Is it possible to swap my CGN3U with the same CODA I have ? 

[FidoPhilippe]

Hey @andrewso1954! Philippe here. Welcome to the community.

To answer your question, the CODA modem is no longer available. It was replaced by the CGN3U version. It's possible there may be a problem with your particular modem. To make sure, I suggest you contact our technical support line here for support.

I hope this helps!