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Internet outage in Vaughan?

I'm a participant level 1
I'm a participant level 1

No internet at my house for 2 days. Is it just my house? Called for info but wait times are 1-1.5 hours! I just want to know what is going on and is there anything being done to resolve the problem. 


Former Moderator
Former Moderator

Hey S_S_S!


Welcome to the Community!


Have you tried rebooting your modem? Does that change anything? 


If you have not, could you power off and unplug your modem from the power outlet, wait 30 seconds, then plug it back in to the power outlet and power it back on. Wait for the modem to boot back up and try accessing the internet anew.