I am in the K1H area and have not had home internet service since the storm. I have contacted technical support three times with no ETA on restoration nor any indication what level of repair is involved at this point. I find this response unacceptable given that we need to plan if this is a major outage as some of us need internet for work. I have already burned through 50GB of wireless data thinking that internet would be restored at around the same time as power which was restored five days ago. Without any information, my assumption is that either a)Rogers has not prioritized resources to adequately fix the problem or b) the infrastructure is so fragile that restoration requires a major overhaul of the local system. I am frustrated that Fido and Rogers have not gone that extra mile to help any of their customers in this challenging time.
Welcome to the community!
I understand it must be frustrating to be without services for this long after the storm. However, your assumptions are not warranted. Without knowing the full extent of any damages, it's easy to make unsubstantiated assumptions. However, it is also not fair to state:
.... Fido and Rogers have not gone that extra mile to help any of their customers in this challenging time.
The damage was more extensive than people think. Some areas are still without power. I'm sure everyone concerned has gone that extra mile and even moreso trying to restore services.