Internet lost almost everyday

[Onang]

What's going on with internet connection? Since Monday, connection is lost for the 3rd time and these happens between 6pm-7pm. It works after unplugging and plugging in again the cords in the modem but it's so frustrating because it impacts my work, i'm wfh.

[Frans]

I called them today and they sending the technician to my place. Apparently my modem is old .. Internet been down for 3 days now . Hope they can fix tomorrow 

[FidoLony · Accepted solution]

Hey @Onang, 

I'm sorry to learn about your experience with the home internet. 🙁

We'd suggest to look into this with our tech support team. They'll definitely be able to resolve this for you. 😊

[Onang]

I might just look for another provider as it's been happening daily now.

[FidoSaad]

Sorry to hear that @Onang 

To better assist you, have you had the chance to connect with our technical support team?