Showing results for 
Search instead for 
Did you mean: 

Internet connectivity issues - cannot reach support

I'm a participant level 1
I'm a participant level 1

I've had Fido internet for many years - very rarely I have to call in with a problem. 
Yesterday (Dec 9) strated having problems.
Internet connectivity is intermittant.
Sometimes completely out.

All my work connections (over VPN) are all failing - dropping packets probaby.

I restart the modem (off for 30 seconds or more)
I run all the speed tests.

Sometimes 1.5 Mbps (should be 30) 

Problem is, no support .
Or rather, Fido doesn't have enough support staff. 
I waited on hold for 2 hours yesterday .. no answer.
Tried chat support, no luck 

I have spoken to the support staff before - they're great. 
But currently not enough of 'em I guess.

I cannt even swap out my modem - becuase ... yup ... I need to talk to support first.

What can I do?

I'm stuck.



Hey @BillJones! Philippe here. Welcome to the community. Smiley


Thnak you very much for all your patience! You will need to talk with our technical support to determine the best course of action.


Have you been able to contact our technical support since your last post? If not, we suggest you keep trying, an agent will be with you. Please note that our tech support is open 24/7.