I am trying to reach Fido for past 2 weeks my calls always end this way
- i am on waiting for 1-2 hours
- i will get transfer to person who doesn't deal with home internet . The agent can be of sale, can be of mobile but not internet
- Then that agent again transfers me and i am again in wait for 2 hours
- then my calls get disconnected
It been going on past 2 weeks. as if i dont have any other work just to be on call with FIDO
No the reason i am trying to Speak to customer care.
I called FIDO internet on 22 OCT made payment of 129$ that include the period of 2 Oct to Nov 2 .Also provided my credit card detail to make automatic payment. On that call spent 1.5 hours with agent apart from waiting time resolve multiple things . It was promised to me following things
- That my bill is covered till nov 2
- will get charge 45$ per month from nov2 onwards i.e my bill is reduce to 45$ include tax for next 12 months
- I will get a 150$ gift card email soon in next two weeks (That was promotion given to me when I took this connection ), but I haven't received till then (even now )
Now When new bill was generated
- There was bill charge from 22 oct to 2 Nov based on 45$ charge(which I have already paid in 129 $)
- Then there was late payment charge of 1.29 $ even though I have paid everything in full.
- I imagined that it should get paid in automatic as I registered for auto payment and I will resolve this over charge issue later , however it didn't get paid and second bill was generated with 10$ late payment charge
i.e I have been wrongly charged for this
- I have been charged 19.5$ for the period of 21 Oct to 2 Nov for which I have already paid 28$
- I have been charged 1.29$ for late payment when I have already paid everything on 21 oct
- Then auto payment was not completed by agent in last call costed me 12$ extra
- I never received the email for 150$ gift card
To resolve all this I wanted to talk as I said I have been on call with FIDO for past 2 weeks and even today since 12 PM and still at 2:29 pm and yet no agent
