Internet Offer 12 months.... duration 6 months??

[Navjotmalhi00]

I just ordered a home internet online with a 12 month promotion. I received my order confirmation and it says:

Internet Offer - 12 mths End date: 2020-Oct-20 Duration: 6 month(s)

I ordered it april 20 2020. 

[Navjotmalhi00]

Hello @Navjotmalhi00,

Welcome to the community!

Was it the 75u for $45/mo promotion you got? I do see it says the deal is for 12 months.

I know sometimes Fido can only apply a promotion for 6 months at a time and then after that, they would apply the other 6 months. I'm not sure if that's the case here.

Either way, I would suggest you reach out to customer service to make sure.

You can contact customer service through any of the available methods listed here.

[KAPABLE-K · Accepted solution]

Hello @Navjotmalhi00,

Welcome to the community!

Was it the 75u for $45/mo promotion you got? I do see it says the deal is for 12 months.

I know sometimes Fido can only apply a promotion for 6 months at a time and then after that, they would apply the other 6 months. I'm not sure if that's the case here.

Either way, I would suggest you reach out to customer service to make sure.

You can contact customer service through any of the available methods listed here.