I really don't wanna pay for the days I didn't even use Fido internet

Reply
I'm a Participant Level 3
I'm a Participant Level 3

I really don't wanna pay for the days I didn't even use Fido internet

I signed up on Dec 2nd. Did not receive modem till Dec 4th. Did not plug in the modem till Dec 6th as my Rogers internet ended on the 6th. Yet I was charged from Dec 2nd for 5 days during which the modem was not even plugged in. Sure it's only a few bucks but still, why should I pay for it when I didn't even use it? 😐

Accepted Solution

Re: I really don't wanna pay for the days I didn't even use Fido internet

Hey,

 

Welcome to our Community!

 

It's important to note that if you got the the modem in store, the billing would've started from the moment it was picked up. If you chose to get it by courier, billing would've started within the next 72 hours once we finalized the order.

 

I understand you might not have plugged in the modem until December 6th, however billing starts as soon as the service is active and provided. 

 

Can you let us know how exactly you got your modem, was it in store or by mail?

 

If you'd like us to revise your account, you can contact us here or we can send you a PM on the Community, let us know. 

 

 

View solution in context
Flag this to a Moderator
Message 1 of 3
381 Views
Highlighted
Moderator
Moderator
Solution

Re: I really don't wanna pay for the days I didn't even use Fido internet

Hey,

 

Welcome to our Community!

 

It's important to note that if you got the the modem in store, the billing would've started from the moment it was picked up. If you chose to get it by courier, billing would've started within the next 72 hours once we finalized the order.

 

I understand you might not have plugged in the modem until December 6th, however billing starts as soon as the service is active and provided. 

 

Can you let us know how exactly you got your modem, was it in store or by mail?

 

If you'd like us to revise your account, you can contact us here or we can send you a PM on the Community, let us know. 

 

 



Flag this to a Moderator
Message 2 of 3
351 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: I really don't wanna pay for the days I didn't even use Fido internet

Hi thanks. I understand.

the modem was delivered on the 4th by purolator fyi. I checked again billing shows started on 3rd. I guess 1 day is alright. But I wish billing would start on the date you first authenticate the modem aka first time plugging in. Thanks though.

Flag this to a Moderator
Message 3 of 3
316 Views