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Account cancellation issue

Hi,I called Fido and cancelled my home internet on November 15 and have been waiting for the label to return the router for more than two weeks now. I was charged on November 14. I cannot tell if the account is cancelled on my account online and did ...

SallyH by I'm a participant level 1
  • 385 Views
  • 2 replies
  • 0 likes

Disappointment over attempts to cancel service

Everytime I call Fido Customer Service, I have to wait for hours on the phone. Fido is trying to cut costs and barely has  any Customer Service now. This is going to fire back one day. I'm not happy how Fido tries to trick customers. I received an em...

jmichelw by I'm a participant level 1
  • 1072 Views
  • 4 replies
  • 0 likes

Resolved! $250 charge for the modem which I have returned.

I cancelled my internet service with FIDO and I have Rogers now. I returned the modem to a FIDO store after the cancellation. About two months later, I received Fido bill which charges me $250 for the modem. Of course I called back and told them whic...

qiren99 by I'm a participant level 3
  • 2610 Views
  • 7 replies
  • 0 likes