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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 101721 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32892 Views
  • 16 replies
  • 3 likes

Bad service

I’ve been experiencing issues with my Fido home Internet for the past 3 days, swapped two modems, Called today (not the first time) and was told tech will come out (not really) when in the system it says tomorrow app (but who cares that I was told to...

Frosen by I'm a Participant Level 1
  • 296 Views
  • 1 replies
  • 0 likes

Cannot reach customer service to renew home internet plan

I've been having trouble reaching support.  When I finally did about a week ago, the app timed me out and I was not able to complete my chat nor get back on.   I was trying to renew my home internet plan.  Can anyone help or direct me to the right pe...

bubnbob by I'm a Participant Level 2
  • 344 Views
  • 1 replies
  • 0 likes

Higher ping than normal. League of legends

I am connected to my CODA-4582U router via the ethernet. When the ethernet cable was first installed, my in game ping was constant 28-29 for a few days. However, recently, I am getting 33-40 ping with spikes to 60.Can someone please help me diagnose ...

Nitsua by I'm a Participant Level 2
  • 415 Views
  • 1 replies
  • 0 likes