Home internet

[Galileolaureano]

Transfer of home internet from one address to another takes forever. Already spoke to i dont know 7 or 8 agents already. No connection for 8 days now and just now told me will resume possibly 3 days (POSSIBLY) Reason? Still processing

***Edited to add labels***

[FidoPierre]

Hey Galileolaureano, 

I am sorry to see you had this kind of experience when transferring your services. I'm certain they're working on getting this sorted out for you as quickly as possible!

Let us know if everything gets sorted out within the delay quoted and, if not, we'll send you a PM from here to check it out with you! 

[Galileolaureano]

8 days using my cellphone data ok no problem good luck big bills

[FidoPierre]

Do you feel like you're about to go over the amount included in your plan?

You can actually verify this on My Account or by dialing *3337 from your mobile phone as well. 

[Galileolaureano]

9th day no connection and waiting for the 10th and 11th 😤

[FidoMegan]

Hey Galileolaureano ! 

I'll send you a PM and we'll check this out!