Fido Home Internet
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Resolved! No one answers my call whenever I call Fido customer support

I have been trying to reach Fido customer support for the past four days (on 611 and 1 (888) 481-3436). I kept waiting for over three hours but nobody answered my call. I can provide screenshots of the call waiting for timings. Not sure why is this h...

sOrion1 by I'm a participant level 1
  • 2376 Views
  • 7 replies
  • 1 likes

Home internet plan changed and it was not over phone.

Subject: Concern Regarding Unnotified Increase in Internet Charges and Customer Service ExperienceDear Customer Service Manager,I am writing to express my dissatisfaction with the recent increase in my internet charges, which I discovered was impleme...

simar7 by I'm a participant level 3
  • 201 Views
  • 1 replies
  • 1 likes

How to get money back after service canceled

I was Fido Home Internet client for number of years. Unfortunately they started to follow Rogers shoes and increase monthly payment as way to show appreciation for their long time clients. I have canceled service and returned modem on March 29. On Ap...

realist by I'm a participant level 2
  • 1073 Views
  • 5 replies
  • 0 likes

Do I have to use the Fido modem?

So, I dont know the specific model but my modem is both my modem and router from fido. I would like to change my modem for a 3rd party modems but is that possible with fido.

HBJAAFAR by I'm a participant level 1
  • 200 Views
  • 1 replies
  • 0 likes

Fido return equipment scam!!

I followed the return instruction, but Fido says they didnt receive it.I called into Fido, the lady keep saying you dont have this and that.. so she puts me on forever hold. Claiming she needs to check with back office.Extremely poor customer service...