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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 98877 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 32118 Views
  • 16 replies
  • 3 likes

Resolved! Customer service review

Hi, I signed up for fido home internet a month ago and while the wifi itself has been amazing with no issues the customer service has been terrible and extremely frustrating. I had initially signed up for the 150mbps plan at $42.50/mo but the next da...

astanley11 by I'm a Participant Level 1
  • 182 Views
  • 1 replies
  • 0 likes

Resolved! Pathetic Support for Home Internet

I logged the complaint since today afternoon (25 Jan 22) and they had confirmed that the internet issue would be resolved by 8pm. However it's mid night but still the issue hasn't been resolved. When I called customer care to logged a complaint, I to...

thisisharjot by I'm a Participant Level 1
  • 195 Views
  • 1 replies
  • 1 likes

Resolved! Internet in Severn?

Is there home internet available in Severn, ON (Orillia) or would phone internet work and be able to tether the internet?

Shannelsd by I'm a Participant Level 1
  • 151 Views
  • 1 replies
  • 0 likes

Resolved! Damaged/Missing Cable

Although my area is serviced by CATV, I'm not a CATV customer, never have been. back in 2013 we had an ice storm, which physically tore down the overhead coax cable between the utility pole and my house. I tried calling back then to get it repaired, ...

cbab by I'm a Participant Level 2
  • 250 Views
  • 2 replies
  • 0 likes