Just curious for those who have tried out Fido home internet! What are your opinions, experiences and reviews. How does it compare to other providers? Speeds? Consistency.. Etc!
***Edited to add Labels***
I was with Teksavvy on their 25Mbps / 2Mbps package for $49.95, then Fido whispered into my ears, begging me to leave Teksavvy and switch over -- I tried really hard to convince Teksavvy representatives to increase my uplink to 5Mbps, but they reacted as if I asked a 5 million dollar loan or something.
Oh well, if they didn't want to retain an existing customer then so be it.... I switched over to Fido in the hope that I would be content with their service. I know Rogers is known for its downtime from my personal experience, I just hope Fido doesn't follow its foot-steps.
As for the speed, it's great. Here's the screenshot for 300gig (30Mbps / 5Mbps) package:
I am very unhappy with the process of getting our internet set up. We were told to wait to sign up for internet until the day we move, because we will have to start paying for internet immediately, and the set-up should take 10 minutes or less. Once we went in to the store to order it on our moving day, however, we were told that someone would have to come by our house to "flip a switch" to turn our internet on, and it would happen within 48 hours. Okay, fine. 48 hours pass and no internet. So we call Fido, and they sent someone the next day to come address the issue. We had to take time off work to be home, and there was zero flexibility in our appointment time (between 2 and 5pm on a weekday). He can't figure it out, apparently a line is cut in our house and they need a senior technician to fix it. That is understandable. So the next day, we call Fido to ask when the senior technician will come and they say today, 2-5pm. Well that is a surprise, it's currently 12pm, again on a weekday, and we have to scramble to get someone home for this techinician. Apparently this appointnment also has zero flexibility. 5pm passes and no technician comes. We call Fido, and they say no one should have told us that, we didn't have an appointment booked at all. What a waste of time! Finally, the following week, the senior technician came and set up the internet for us.
I understand that there isn't much Fido could have done about the need for a senior technician. But why would they tell us to be home when we had no appointment scheduled? We work 8-4, it is really difficult to get someone home with almost no warning. And Fido needs to stop telling people they can instantly have internet when, even in the best-case scenario, someone has to come by and "flip a switch" within 48 hours. I sure hope Fido won't charge us for the week where we didn't have internet and had to be home during work hours three times! Very frustrated with the customer service so far.
Hey there @ek7 and welcome to our Community!
Our goal is to make signing up for Fido Internet as simple and hassle-free as possible! In most cases, it's as simple as picking up the modem, plugging it in and setting it up, and you're ready to go! In some other cases a technician is required to do some work inside or outside of your home and depending on the scenario there can be some delays.
I do apologise that in your case the set-up was not 100% hassle-free and also for the misinformation received. We always want our customers to have top-notch service each time they reach us, and I'll be sending you a PM so we can together take a look at what happened!
See you there
I have been using fido home internet for almost 10 days now the speed is good I got the 75 package
I have 2 issues with it.. it suddenly stops working for like a minute then it goes back to working
and my second issue is the range, i live in a small condo but still I cannot receive a signal in my room
Welcome to the community
Thank you for sharing your feedback, we're happy to read that the speed is good.
In regards to the issues, I would like to ask you a few questions in order to get a better understanding of the situation.
1. Do you get an error message when the connection stops?
2. Have you noticed if the interruption happens at the same time every day?
3. How often has the interruption happened since you activated the service?
4. Does your Condo have multiple floors?
Let me know!
I like to watch the condensed NHL games on YouTube and I find it is blurry as a result of slow speed it tends to clear up now and then but happens more often then I would like. However, I don't know if it is Fido or the internet itself. Seem to happen with all providers though. Of the 3 I've tried I would say 1 is Bell, 2 Roger's, and 3 Fido. But price of service is better with Fido.