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Hitron login and password

Vikasberi1
I'm a Participant Level 2
I'm a Participant Level 2

Every so often my WiFi internet will ask for login and password to access my internet. It asks for the hitron login and password. Why does it do this. No settings were change and I even power cycling the device and it still does not work.

4 REPLIES 4

FidoAmanda
Former Moderator
Former Moderator

Hey @Vikasberi1!

 

Did reseting your modem help? 

 

The Community would love to know!



FidoMegan
Former Moderator
Former Moderator

Hey @Vikasberi1

 

Welcome to the Community! Smiley

 

Can you reset the modem using the reset button in the back? Let us know if it's still happening after that. 

 



Vikasberi1
I'm a Participant Level 2
I'm a Participant Level 2

It did not work I had to wait and call and the tech did a reset. This is the 2nd time this has happened 

Thanks for getting back to us!

 

Is it fixed now? Did tech support resolve it?