I recently moved my home internet to Fido. When I login to my account, it only shows my phone account, does not lists the home internet account. I tried to register the account with my email I'd and it says the account is already attached to my email id. Spoke with a customer service agent and they had no idea how to fix this.
Hey @FidoSaira thanks for the reply. Yes, they both are under the same name and email id. When I spoke with customer service, they confirmed the same. Let me know how I can fix this. You can send me an email or reply here.
Welcome to the Community!
We can certainly link both your account together as long as they were activated under the same name and email. I understand you have the same email, but, do the names fully match too?
You can reach out to us through these channels and we'd be happy to help. 😊
If you prefer, we can also send you an email here. Let us know.