Fido my account not listing all accounts

[Allen4321]

Hi,

I recently moved my home internet to Fido. When I login to my account, it only shows my phone account, does not lists the home internet account. I tried to register the account with my email I'd and it says the account is already attached to my email id. Spoke with a customer service agent and they had no idea how to fix this.

Kindly help

[Allen4321]

Hey @FidoSaira thanks for the reply. Yes, they both are under the same name and email id. When I spoke with customer service, they confirmed the same. Let me know how I can fix this. You can send me an email or reply here.

[FidoSaira]

No problem! Sending you a PM soon.

[FidoSaira]

Hey @Allen4321,

Welcome to the Community!

We can certainly link both your account together as long as they were activated under the same name and email. I understand you have the same email, but, do the names fully match too?

You can reach out to us through these channels and we'd be happy to help. 😊

If you prefer, we can also send you an email here. Let us know.