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Fido Home Internet 5GHz issue

I'm a participant level 2
I'm a participant level 2

5GHz doesn't have access to the internet while 2.4ghz  still works. Its across multiple devices also.


Former Moderator
Former Moderator

Hey @howard9192!


Do you still need help with this?


Let us know!

Former Moderator
Former Moderator

Hey there @howard9192


Just to confirm, are all your devices unable to connect to the 5 GHz frequency of your Fido home internet modem? As you may already know, older devices might only be compatible with 2.4 GHz.


That being said, we'd be happy to take a closer look at this. Which Fido modem are you currently using and what is the Firmware version?


We also have our Fido home internet technical support team available 24/7 here. Feel free to reach out to us at any time for assistance, or we can send you a PM if you prefer Smiley