FIDO Home Internet installation

[evelyne_p]

Hi there! I've set up my Fido home internet and let it sit for more than 6 hours now. When I first plugged in, all lights turned on, glitching a little bit. Now after hours, the arrows down remains in blue and sometimes glitches to green for a sec, but nothing else. I rely heavily on internet so I'm really frustrated. I would like to know how to solve this problem asap. Thank you so much!

[FidoSaira]

Hey @evelyne_p, 

I am very sorry to learn you are having difficulties with your home internet services. Did you try to power-cycle the modem since?

It's important to reach out to our internet technical support team if the situation persists. They will look into it with you and find a solution. You can reach out to them 24/7!