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Modem keeps dropping connection and cycling

ccarm8
I'm a contributor level 1
I'm a contributor level 1

Hi Since Monday Sept 27 to Sept 28 the modem have dropped and cycled 5 times all details have been captured in previous posts....here are the DOCSIS details as they are all similar

ccarm8_0-1632856410057.png

 

Once more a reboot of the modem

ccarm8_0-1632857546452.png

 

 

2 REPLIES 2

ccarm8
I'm a contributor level 1
I'm a contributor level 1

again had to reboot...

ccarm8_0-1632860379598.png

 

Hey @ccarm8! Welcome to the Community. Smiley

 

If you're still experiencing technical issues with your modem, please reach out to our Internet Technical Support department either by calling them at 1-888-236-FIDO (3436) or you can reach them by Live Chat. They are open 24/7, 365 days a year.