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Fido Internet - Daily Usage all says 0

When I check my online account for usage activity the daily usage data is not showing up.   It is listing 0 for usage (which is impossible).    This is an important feature for me to track now that I am working solidly from home for the forseeable fu...

Bettalyn by I'm a participant level 1
  • 1203 Views
  • 6 replies
  • 0 likes

Resolved! Adding another person to the Internet billing

Hey there! I have an internet account with Fido which is under my name. However, I would like to add my husband as another person who is documented there, a.k.a. we want to have a shared bill. Please let me know if it is possible and how could we do ...

daria_k by I'm a participant level 2
  • 4339 Views
  • 8 replies
  • 0 likes

Resolved! Home Internet

I live in the Northern Bruce Peninsula now and have asked if the home internet works up here and have been told no. My son did a check on my phone and actually said the signal is good on my phone so I should be able to get a sim card to work here. Ca...

moontune by I'm helpful level 1
  • 1626 Views
  • 3 replies
  • 0 likes

Modem doesn't work in other locations

So I recently got my modem from fido. I set it in my living room and it worked, but I tried connecting it to a different outlet in my house and the internet wouldn't work. Some of the lights were on but others like the @ light and second home symbol ...

San21 by I'm a participant level 2
  • 539 Views
  • 1 replies
  • 0 likes

Resolved! NEGATIVE BALANCE ON FINAL BILL

I have a negative balance on my final bill after closing my Fido Internet account, how do I get a refund? Bill was issued Dec 12th 2020. It was pre-authorized payment.

marsh0234 by I'm a participant level 1
  • 652 Views
  • 1 replies
  • 0 likes