Existing Customer Hard Credit Check - 26 Points

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I'm a Participant Level 1 ashutoshduggal
I'm a Participant Level 1

Existing Customer Hard Credit Check - 26 Points

I am an existing customer and I recently called for checking Fido home internet service. The next thing i know Fido has done a hard check on my credit. 
 
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Re: Existing Customer Hard Credit Check - 26 Points

Hey ashutoshduggal! 

 

A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.

 

I suggest that you reach out to our customer service so they can look further into this. 

 

Hope it helps! 

 

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Re: Existing Customer Hard Credit Check - 26 Points

Hey ashutoshduggal! 

 

A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.

 

I suggest that you reach out to our customer service so they can look further into this. 

 

Hope it helps! 

 



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