A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.
I suggest that you reach out to our customer service so they can look further into this.
Hope it helps!
I am an existing Fido customer and I got a Home internet on 07/31/2020, without my consent there was a credit check on which resulted in a 29 point drop. Why was this not mentioned to be at the time of getting the internet?
I want my credit points to be reversed, this is unacceptable and an invasion of privacy.