Existing Customer Hard Credit Check - 26 Points

Existing Customer Hard Credit Check - 26 Points

Existing Customer Hard Credit Check - 26 Points

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ashutoshduggal
I'm a Participant Level 1

Existing Customer Hard Credit Check - 26 Points

I am an existing customer and I recently called for checking Fido home internet service. The next thing i know Fido has done a hard check on my credit. 
 
Accepted Solution

Re: Existing Customer Hard Credit Check - 26 Points

Solved by Moderator

Hey ashutoshduggal! 

 

A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.

 

I suggest that you reach out to our customer service so they can look further into this. 

 

Hope it helps! 

 

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3 REPLIES 3
FidoVanessa
Moderator

Hey ashutoshduggal! 

 

A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.

 

I suggest that you reach out to our customer service so they can look further into this. 

 

Hope it helps! 

 



SinghGagandeep
I'm a Participant Level 1

I am an existing Fido customer and I got a Home internet on 07/31/2020, without my consent there was a credit check on which resulted in a 29 point drop. Why was this not mentioned to be at the time of getting the internet? 

I want my credit points to be reversed, this is unacceptable and an invasion of privacy. 

Hello @SinghGagandeep  and welcome to the Community.


I moved your post here since it's about the ame topic.

 

You will find the solution to your request here.