Existing Customer Hard Credit Check - 26 Points

[ashutoshduggal]

I am an existing customer and I recently called for checking Fido home internet service. The next thing i know Fido has done a hard check on my credit. 

[FidoVanessa · Accepted solution]

Hey ashutoshduggal! 

A credit evaluation may be required before the activation can move ahead, including on existing accounts, but existing customers are subject to an internal evaluation and a credit bureau inquiry is not performed for internal credit evaluations.

I suggest that you reach out to our customer service so they can look further into this. 

Hope it helps! 

[SinghGagandeep]

I am an existing Fido customer and I got a Home internet on 07/31/2020, without my consent there was a credit check on which resulted in a 29 point drop. Why was this not mentioned to be at the time of getting the internet? 

I want my credit points to be reversed, this is unacceptable and an invasion of privacy. 

[FidoKenny]

Hello @SinghGagandeep  and welcome to the Community.

I moved your post here since it's about the ame topic.

You will find the solution to your request here.