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Ethernet from modem is not working.

rachit2588
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

When we connect directly to Ethernet ports on desktop running windows10. 

Internet doesn't work. Modem was recently replaced it's that cube model from hitron coda-4582u

 

Tried to give ipV4 manually as well on the adapter. 

Factor reset both computer and modem. 

 

Modem has -3.5Db splitter to reduce signal amplitude. 

 

On router home page , all links are active. 

 

Can anyone help me with the issue, Fido chat support says it's computer issue. 

1 REPLY 1

FidoJulien
Former Moderator
Former Moderator

Hey @rachit2588

 

Welcome to the Community Smiley

 

At this point, I would suggest contacting technical support so they can take a look at this with you.  You can reach them at 1-888-259-3436.