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I bought home internet this afternoon but still it’s not conecting

tcsephe
I'm a Participant Level 1
I'm a Participant Level 1

Today I bought home internet this afternoon but still it’s not conecting, can u help me out 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @tcsephe! Congrats on your home internet purchase. Smiley

 

I'll be happy to help you with that here. I'll need to ask you the following though:

 

1. Have you checked how many outlet for the cable internet you have in your home and tried them all?

 

2. Have you tried to restart and/or reset the modem?

 

3. Have you contacted our technical support line (you can do that here)?

 

Let us know.