I bought home internet this afternoon but still it’s not conecting

[tcsephe]

Today I bought home internet this afternoon but still it’s not conecting, can u help me out 

[FidoPhilippe]

Hey @tcsephe! Congrats on your home internet purchase.

I'll be happy to help you with that here. I'll need to ask you the following though:

1. Have you checked how many outlet for the cable internet you have in your home and tried them all?

2. Have you tried to restart and/or reset the modem?

3. Have you contacted our technical support line (you can do that here)?

Let us know.