Hey @tcsephe! Congrats on your home internet purchase. 
I'll be happy to help you with that here. I'll need to ask you the following though:
1. Have you checked how many outlet for the cable internet you have in your home and tried them all?
2. Have you tried to restart and/or reset the modem?
3. Have you contacted our technical support line (you can do that here)?
Let us know.
