Ethernet from modem is not working.

[rachit2588]

Hello,

When we connect directly to Ethernet ports on desktop running windows10. 

Internet doesn't work. Modem was recently replaced it's that cube model from hitron coda-4582u

Tried to give ipV4 manually as well on the adapter. 

Factor reset both computer and modem. 

Modem has -3.5Db splitter to reduce signal amplitude. 

On router home page , all links are active. 

Can anyone help me with the issue, Fido chat support says it's computer issue. 

[FidoJulien]

Hey @rachit2588

Welcome to the Community

At this point, I would suggest contacting technical support so they can take a look at this with you.  You can reach them at 1-888-259-3436.