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Dropping internet 20 times daily

I'm a participant level 1
I'm a participant level 1



It's really bad experience that I dropped internet more than 20times a day since 2days ago. I call technical support many times and they told me signal is good. They sent me a new modem but it doesn't work at all. The modem reboot by itself every 15mins. Finally I give up and have just swift back to Rogers. I work form work and my kids are  learning online and the internet keep dropping. I am so upset about fido as I call technical support many times but no one can solve the issue. 


Former Moderator
Former Moderator

Hey @User2233!


We're sad to read that you experienced trouble with your home internet service. This shouldn't happen, but if it does, we'll do our absolute best to help resolve it in a timely manner.


Have you now cancelled the service since you moved to Rogers?


If so, we do hope you give us another opportunity in the future Smiley