Dropping internet 20 times daily

Dropping internet 20 times daily

Dropping internet 20 times daily

User2233
I'm a Participant Level 1

Dropping internet 20 times daily

Hi,

 

It's really bad experience that I dropped internet more than 20times a day since 2days ago. I call technical support many times and they told me signal is good. They sent me a new modem but it doesn't work at all. The modem reboot by itself every 15mins. Finally I give up and have just swift back to Rogers. I work form work and my kids are  learning online and the internet keep dropping. I am so upset about fido as I call technical support many times but no one can solve the issue. 

1 REPLY 1
FidoNick
Moderator

Hey @User2233!

 

We're sad to read that you experienced trouble with your home internet service. This shouldn't happen, but if it does, we'll do our absolute best to help resolve it in a timely manner.

 

Have you now cancelled the service since you moved to Rogers?

 

If so, we do hope you give us another opportunity in the future Smiley