Although my area is serviced by CATV, I'm not a CATV customer, never have been. back in 2013 we had an ice storm, which physically tore down the overhead coax cable between the utility pole and my house. I tried calling back then to get it repaired, but after 60 or so minutes of being passed around and not being able to past the fact that I'm not a rogers customer, but should still get the cable replaced in case its needed in future, I gave up. (It was actually the bell guy that recommended I try to get it reinstalled, when he came to replace the bell cable, which was also torn down by the same storm)
fast forward to Jan 2022. I ordered fido home internet service on Jan 16th. When I called to place the order, I informed them of the cable situation, and was told that it was OK, the cable would be replaced and I would still be able to become a customer of the internet service. Awesome. I received my modem a couple days later.
Today, Jan 25th, I received my first bill.
But I have yet to use the service, as the cable between my house and the utility pole is still physically missing. The Modem remains unplugged.
I am being patient, what with the heavy snow we've experienced and the covid situation, but that bill showing up before I even have any idea when my service will be available for me to use...well, it stings a little, paying for something I dont have.
Anyone have any idea on how long a situation like this would normally take to fix ? Can I expect a phone call from the "cable guy" with a time ?
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