cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation credit

exilic
I'm a participant level 1
I'm a participant level 1

Hi I canceled my Fido home internet in October. Fido agents told me I can receive my cheque back in 2-3 weeks. I havent my credit cheque back.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @exilic,

 

Welcome to the community!

 

The refund cheque will be issued 3 weeks after your final invoice hs been produced not for the day you canceled. 

It can take up to 6 weeks depending on postal delivery before it reaches you.

 

It is possible to have to refund go back to the card you were using to make your payments if that is how you were making your payments, but you would need to request this before the refund cheque has been issued.