Cancel internet

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I'm a Participant Level 2
I'm a Participant Level 2

Cancel internet

I can't get through to customer service to cancel my internet. Can I just go to a store?

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Re: Cancel internet

Hey @Crisy82

 

We're sad to learn that you're thinking about cancelling your home internet. What changed?

 

Stores do not deactivate internet accounts, but you can certainly reach out to us through Facebook/twitter for a quicker response, or these channels. We can also send you a private message here if you prefer. 

 

Let us know.

 

 



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I'm a Participant Level 2
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Re: Cancel internet

I got a hold of someone they said I could bring the modem to the store 

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Re: Cancel internet

You have the possibility to return the modem to certain stores, but the account must be deactivated through the customer care channels.

 

Did you call the store  and they said they would cancel the account for you?

 

 



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