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Cancel internet

Crisy82
I'm a Participant Level 2
I'm a Participant Level 2

I can't get through to customer service to cancel my internet. Can I just go to a store?

3 REPLIES 3

FidoSaira
Moderator
Moderator

Hey @Crisy82

 

We're sad to learn that you're thinking about cancelling your home internet. What changed?

 

Stores do not deactivate internet accounts, but you can certainly reach out to us through Facebook/twitter for a quicker response, or these channels. We can also send you a private message here if you prefer. 

 

Let us know.



Crisy82
I'm a Participant Level 2
I'm a Participant Level 2

I got a hold of someone they said I could bring the modem to the store 

You have the possibility to return the modem to certain stores, but the account must be deactivated through the customer care channels.

 

Did you call the store and they said they would cancel the account for you?