5 days no service, bad modem, Terrible service

[Johnna]

Fought to pick  up modem  twice ,first ti.e it wasn't ag the location, second time rude service at airport and queen ,got a bubble rapped modem that no one can figure out.

Hours and miles I've spent dealing with this and I've been a customer of 10 years with 3 cell phones. Terrible start for my internet. 

[FidoValerie]

Hey @Johnna ! 

Welcome to the Community

I'm sorry to learn that you were disappointed with the start of your experience with the Fido Home Internet service. 

Could you kindly tell us more about the issues you're facing with the modem you got?

We'll be more than happy to help!