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As slow as a snail

I'm a participant level 1
I'm a participant level 1

I am doing an internet speed test on daily basis that is provided by Fido, the internet that I have is "supposed" to be 75mbs but imagine ..... the average speed test result was between 1.4 mbs - 7 mbs!!

I noticed this only when I started working from home, this could have been from the beginning of Fido service with me.

I am claiming refund for all the months that I was paying Fido for this service, I even bought a new laptop thinking that it was my device hardware problem!!


Former Moderator
Former Moderator

Thank you for taking the time to share this feedback. I'm sorry to see you're experiencing these difficulties with your Fido Home Internet services. I would suggest reaching out to our Technical Support for home internet, they can be reached directly through live chat right from here

I'm a participant level 3
I'm a participant level 3

Similar here. The internet was at its full speed, 75 mbps, when I signed up last September. But it's cut by more than half to 25 mbps since early this month.




Requesting moderm restart on profile page boosts the speed back to 60 Mbps. Guess it's time to exchange the moderm hardware.