On July 24, I was sent the following email,
|We’re happy you chose Fido as your Home Internet provider. Your initial 12‑month 50% discount is about to end. To show our appreciation, we’re pleased to offer you a new discount of $25/month off the regular rate of $65/month for an additional 12 months starting September 1, 2020 (all rates subject to change; taxes extra).|
|No action is required. If your billing cycle has passed, the new discount will be applied retroactively on your next bill.|
|This offer is exclusively for the recipient of this message and is linked to account number XXXX-XXX-5902.|
As mentioned in the email I'm currently on the 1/2 off plan for $32.50 per month. However, I see that my bill for Sep 24 is $65 instead of the 65 - 25 = $40 that I was promised in the email. Has anyone experienced anything similar with this potential error in the billing system?