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Home internet promotion not showing up on bill.

I'm a participant level 1
I'm a participant level 1

On July 24, I was sent the following email,


We’re happy you chose Fido as your Home Internet provider. Your initial 12‑month 50% discount is about to end. To show our appreciation, we’re pleased to offer you a new discount of $25/month off the regular rate of $65/month for an additional 12 months starting September 1, 2020 (all rates subject to change; taxes extra).
No action is required. If your billing cycle has passed, the new discount will be applied retroactively on your next bill.
This offer is exclusively for the recipient of this message and is linked to account number XXXX-XXX-5902.


As mentioned in the email I'm currently on the 1/2 off plan for $32.50 per month. However, I see that my bill for Sep 24 is $65 instead of the 65 - 25 = $40  that I was promised in the email. Has anyone experienced anything similar with this potential error in the billing system?



Hello @FixMyInternet


To make sure everything is OK with the promo you received, you can contact us anytime.


You can find the ways to reach our customer service here.