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Resolved! Thread for reporting SMS spam

Hello,     I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca     Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Cawtau by • Senior MVP
  • 496763 Views
  • 571 replies
  • 10 likes

Overpaid my bill

I overpaid my bill on Nov. 2022 and up until now April 2023 I still haven't received my money back from Fido. I called numerous times since November 2022 and Fido kept telling me that it was sent out, processing it, just wait for a few weeks etc. It'...

Denicelim by • I'm a participant level 2
  • 934 Views
  • 3 replies
  • 0 likes

Bad customer service chat representative

I had the pleasure of talking to one of your chat representative Simranjit this evening. I would like to tell you that I have never came accross such an incompetent, rude and abnoxious representative ever in Canada. I was charged roaming charges 12$ ...

Roaming question

Going to the US this week. If I want the $12/day roaming option am I Eligible if I am locked in the 2 year plan? Wasn't sure when the rules said not applicable to prepaid plans? 

KellyH by • I'm a participant level 2
  • 1705 Views
  • 4 replies
  • 0 likes

Well done

your black Friday deal is unattractive. I remember the "back to school" deal is $20 something for iPhone 13 per month, now you want people to pay $41 for iPhone 13 per month, you call this a "black Friday deal", are you losing your mind?

alanma910 by • I'm a participant level 1
  • 649 Views
  • 1 replies
  • 1 likes
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